ImpactEdge
An enterprise sustainability system that streamlines data ownership, workflows, and reporting across departments.
When sustainability data lives everywhere and belongs to no one
Organizations often struggle to manage sustainability reporting due to unclear data ownership, inconsistent processes, and disconnected systems. What starts as simple data collection quickly becomes operational complexity.
At ImpactEdge, I designed a centralized sustainability management platform that brings structure to data workflows, supports transparent accountability, and creates a scalable foundation for enterprise reporting. I focused on translating complex business logic into clear workflows and structured interfaces.
ImpacEdge was not a simple reporting dashboard.
The system needed to manage structured sustainability data across multiple levels: topics, subtopics, activities, and assigned data owners — all connected to submission and approval workflows.
The real challenge was designing clarity within a system where:
• Ownership was unclear
• Data relationships were layered
• Workflows involved multiple roles
• Reporting needed to scale
My Role
Role: Product & UX Designer
Company: Integral Labs
Platform: Enterprise Sustainability Management System
As the Product & UX Designer, I:
• Defined the information architecture
• Designed user flows for Data Collection Requests (DCR)
• Built scalable table systems for data-heavy interfaces
• Designed roles and permission logic
• Created confirmation patterns and risk controls
• Improved status and priority indicators
• Built the Design System from scratch to ensure scalability and consistency
• Collaborated closely with the Product Manager and developers to ensure alignment during implementation
I was responsible for translating complex business logic into structured workflows and clear enterprise interfaces.
Core system principles
Structure before screens: I defined relationships between topics, subtopics, activities, and data owners before designing interfaces. Clear data structure reduced workflow confusion and improved traceability.
Make ownership visible: Each activity required a clearly assigned data owner and transparent status. Responsibility was designed to be explicit across departments.
Standardize workflows to scale: Submission, review, and approval states were unified into a consistent logic. This ensured scalability across modules and supported long-term product growth.
Research & Synthesis
Defining the system through user feedback
Based on user interviews and feedback, I identified recurring challenges around unclear data ownership, fragmented systems, and complex reporting requirements.
I synthesized these insights into a primary persona representing sustainability managers responsible for consolidating data and reporting KPIs. From this, I defined a focused problem statement and user story to align the product direction with real operational needs.
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To support the defined user needs, I structured the platform using a lifecycle-based architecture aligned with sustainability management workflows.
The system was organized into five core stages: Plan, Collect, Review, Analyze, and Act. This structure clarified ownership at each phase, standardized reporting workflows, and connected strategic planning with operational execution.
SiteMap**
Designing Clear Interactions for Complex Workflows
To reduce friction in complex sustainability workflows, I focused on making ownership assignment and status transitions visible and actionable within the main table view.
This approach ensured:
• Clear visibility of hierarchy and topic relationships
• Inline ownership assignment to reduce navigation friction
• Consistent action placement to lower cognitive load
Impact
The redesigned structure improved clarity across sustainability workflows and reduced ambiguity in ownership and approval stages.
By centralizing data management within a lifecycle-based architecture and embedding interaction directly into tables, the platform:
• Improved visibility of responsibility across departments
• Reduced friction in ownership assignment and status transitions
• Standardized workflows across modules
• Created a scalable foundation for future reporting and expansion
This project strengthened my ability to design structured systems that balance operational complexity with usability in enterprise environments.
Task Dashboard: Provides sustainability managers with a centralized overview of questionnaire progress and status.
Topics Structure: Allows hierarchical configuration of ESG topics and scopes while maintaining structural clarity.
Task Details & Data Entry: Supports detailed activity tracking, verification, and status transitions within a structured workflow.
Structuring complex sustainability workflows into a clear operational system
This solution translates complex sustainability workflows into a structured and actionable interface. By combining hierarchical configuration, real-time progress visibility, and inline ownership assignment, the platform supports clarity across planning, data collection, review, and reporting phases.
By grounding architectural decisions in user research and operational realities, I transformed fragmented processes into a cohesive, scalable system. The result reduces ambiguity in ownership, improves workflow transparency, and creates a strong foundation for structured sustainability reporting.
This project reflects my approach to UX: balancing system thinking, interaction clarity, and business context to turn complex requirements into intuitive and maintainable product experiences.